zova · Wellness & Health

Delete your account and data

Applies to the ZOVA app · HORIZON PURPOSE SDN. BHD. · Last updated 9 September 2026

中文版本 ↓Privacy Policy

You can delete your ZOVA account and its data at any time. There are two ways: inside the app, or by sending us a request — you do not need to install the app to request deletion.

Deleting your account is permanent and cannot be undone. Your health profile, generated plans, training, nutrition and mind records, posts and comments will be removed. An active subscription is not cancelled by deleting your account — see “Subscriptions” below.

Option 1 — Delete in the app

  1. Open ZOVA and sign in.
  2. Go to Me → Settings (top-right).
  3. Scroll to the bottom and tap Delete Account.
  4. Confirm. Your account and data are deleted immediately.

Option 2 — Request deletion by email

If you can no longer sign in or have uninstalled the app, email us from the address registered to your ZOVA account:

Send your request to

celine.wong@itechchoice.com

Please use the subject line ZOVA account deletion request and include:

  • The email address or sign-in method (email / Google / Apple / WeChat) used for your account
  • Confirmation that you want the account and all associated data deleted

We may ask one question to confirm you own the account before we act. We will confirm completion by email within 30 days of receiving a verified request, and in most cases much sooner.

What is deleted, and what is kept

DeletedRetained, and for how long
  • Account identifiers (email, display name, profile photo)
  • Health profile (sex, date of birth, height, weight, body composition, goal, experience, equipment, injuries and chronic conditions)
  • Generated plans and reports
  • Training, nutrition, water and mind records
  • Photos you uploaded, including food photos and your avatar
  • Posts and comments in the community
  • Purchase and tax records — retained as long as accounting and tax law requires. These are held by Apple or Google as the seller of record; we retain only the transaction reference, not your payment details.
  • Abuse and security logs — retained for a limited period where needed to prevent fraud or abuse, then deleted.
  • Anonymised aggregates — statistics that can no longer be linked back to you may be retained.
  • Backups — deleted data may persist in encrypted backups for up to 90 days before those backups expire.

Subscriptions

ZOVA Pro subscriptions are billed by Apple or Google, not by us, so deleting your ZOVA account does not stop billing. Cancel the subscription first:

Refunds are handled by the store that took the payment. See our cancellation and refund page.

Questions

celine.wong@itechchoice.com
HORIZON PURPOSE SDN. BHD., Suite 13A-2, Level 13A, Menara TCM, 215 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

删除账号与数据

适用于 ZOVA 应用 · HORIZON PURPOSE SDN. BHD. · 最后更新 2026 年 9 月 9 日

English version ↑隐私政策

你可以随时删除你的 ZOVA 账号及其数据。有两种方式：在应用内删除，或向我们提交请求—— 提交删除请求不需要安装应用。

删除账号是永久性的，无法恢复。你的健康画像、已生成的计划、训练/营养/心智记录、 动态与评论都会被移除。删除账号不会自动取消进行中的订阅——见下方「订阅」一节。

方式一 —— 在应用内删除

  1. 打开 ZOVA 并登录。
  2. 进入我的 → 右上角设置。
  3. 滚动到底部，点删除账号。
  4. 确认。你的账号与数据将立即被删除。

方式二 —— 通过邮件提交删除请求

如果你已无法登录或已卸载应用，请用注册 ZOVA 账号时使用的邮箱地址给我们发邮件：

请发送至

celine.wong@itechchoice.com

请把邮件主题写成 ZOVA account deletion request，并在正文中提供：

  • 你账号使用的邮箱地址或登录方式（邮箱 / Google / Apple / 微信）
  • 明确说明你要删除该账号及其全部关联数据

在处理前，我们可能会问你一个问题以确认账号归属。收到经核实的请求后，我们会在 30 天内以邮件确认处理完成，多数情况下会快得多。

会删除什么，会保留什么

会被删除会保留，以及保留多久
  • 账号标识（邮箱、昵称、头像）
  • 健康画像（性别、出生日期、身高、体重、体态、目标、训练经验、器械条件、伤病与慢性情况）
  • 已生成的计划与报告
  • 训练、营养、饮水与心智记录
  • 你上传的图片，含餐食照片与头像
  • 社区中的动态与评论
  • 交易与税务记录——按会计与税法要求的期限保留。这些由作为收款方的 Apple 或 Google 持有；我们仅保留交易凭证编号，不保留你的支付信息。
  • 滥用与安全日志——在为防范欺诈或滥用所必需的有限期限内保留，之后删除。
  • 匿名化的汇总数据——已无法再关联到你本人的统计数据可能被保留。
  • 备份——已删除的数据可能在加密备份中最多存续 90 天， 直至该备份过期。

订阅

ZOVA Pro 订阅由 Apple 或 Google 扣费，不是由我们扣费，因此删除 ZOVA 账号不会停止扣费。 请先取消订阅：

退款由实际收款的商店处理，详见我们的取消与退款说明。

有疑问

celine.wong@itechchoice.com
HORIZON PURPOSE SDN. BHD., Suite 13A-2, Level 13A, Menara TCM, 215 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia