zova · Wellness & Health

Cancellation and Refund Policy

Effective date: 9 September 2026 · Version 1.0

ZOVA Pro is sold by Apple or Google, not by us. That means we cannot issue a refund directly — the store that took your payment decides refunds. This page tells you exactly where to go, and what we can help with.

1. Cancelling

Cancelling stops the next renewal. It does not end your current period or produce an automatic refund — you keep Pro access until the period you already paid for ends.

iPhone / iPad — Settings → your name → Subscriptions → ZOVA → Cancel Subscription, or apps.apple.com/account/subscriptions.
Android — play.google.com/store/account/subscriptions → ZOVA → Cancel subscription.

To avoid being charged, cancel at least 24 hours before the current period or free trial ends.

2. Requesting a refund

Bought on	Where to request	Notes
App Store (iOS)	reportaproblem.apple.com	Sign in, find the ZOVA charge, choose "Request a refund" and a reason. Apple decides the outcome and usually replies within 48 hours.
Google Play (Android)	Google Play refund request	Requests made within 48 hours of purchase are often handled automatically; later requests are reviewed by Google, which may consult us.

3. Statutory rights

Nothing here limits rights you have under mandatory consumer law in your country of residence, including any statutory right to withdraw from a purchase within a cooling-off period. Where such a right applies, exercise it through the store, which is the seller.

4. When we will support your request

We cannot process the payment, but we will provide the store with a supporting statement if:

you were charged twice for the same period;
a purchase completed but Pro was never unlocked on your account and we could not fix it;
a Pro feature you paid for was unavailable for a prolonged period because of a defect on our side.

Email celine.wong@itechchoice.com with the store you bought from, the approximate purchase date, and the order or transaction ID from your receipt. Please do not send us card numbers or bank details; we do not need them and cannot use them.

5. What we do not refund

Periods you have already used, where you simply changed your mind after the period began and no statutory withdrawal right applies.
Content that is labelled in the app as still in production at the time you subscribed — this is disclosed before purchase.
Dissatisfaction with the plan the engine generated, where the app functioned as described. If your plan looks wrong, contact us first — in most cases it is a profile or data issue we can correct.

6. After a refund

When a refund is granted, the store revokes the entitlement and Pro access ends. Your records and already-generated reports remain available read-only. Deleting your ZOVA account does not cancel a subscription — cancel first, then delete: see Delete your account and data.

7. Contact

celine.wong@itechchoice.com
HORIZON PURPOSE SDN. BHD., Suite 13A-2, Level 13A, Menara TCM, 215 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia

订阅取消与退款说明

生效日期：2026 年 9 月 9 日 · 版本 1.0

English version ↑自动续订协议

ZOVA Pro 由 Apple 或 Google 销售，不是由我们销售。这意味着我们无法直接退款——退款由实际收款的商店决定。本页告诉你该去哪里申请，以及我们能协助什么。

1. 取消订阅

取消会停止下一次续订，但不会终止当前周期、也不会自动产生退款——你已付费的当期 Pro 权益保留至周期结束。

iPhone / iPad——设置 → 你的姓名 → 订阅 → ZOVA → 取消订阅，或访问 apps.apple.com/account/subscriptions。
Android—— play.google.com/store/account/subscriptions → ZOVA → 取消订阅。

为避免被扣款，请在当期或免费试用结束前至少 24 小时取消。

2. 申请退款

购买渠道	申请入口	说明
App Store（iOS）	reportaproblem.apple.com	登录后找到 ZOVA 的这笔扣款，选择「申请退款」并填写原因。结果由 Apple 决定，通常 48 小时内回复。
Google Play（Android）	Google Play 退款申请	购买后 48 小时内的申请常可自动处理；超过该时限的申请由 Google 审核，其间可能向我们征询。

3. 法定权利

本说明不限制你在居住国依强制性消费者法律享有的权利，包括在冷静期内撤回购买的法定权利。如该权利适用，请通过作为卖方的商店行使。

4. 我们会在什么情况下支持你的申请

我们无法处理支付，但在以下情形下会向商店出具支持性说明：

同一周期被重复扣款；
购买已完成但你的账号始终未解锁 Pro，且我们未能修复；
因我方缺陷导致你已付费的 Pro 功能在较长时间内不可用。

请发邮件至 celine.wong@itechchoice.com，写明购买渠道、大致购买日期，以及收据上的订单号或交易号。请不要向我们发送卡号或银行信息——我们不需要也无法使用这些信息。

5. 我们不予退款的情形

已使用的周期，且属于周期开始后单纯改变主意、又不适用法定撤回权的情况。
你订阅时应用内已明确标注为「制作中」的内容——这在购买前已如实披露。
对引擎生成的计划不满意，而应用功能与描述一致。如你觉得计划不对，请先联系我们—— 多数情况是画像或数据问题，我们可以修正。

6. 退款之后

退款获批后，商店会撤销权益，Pro 访问随之结束。你的记录与已生成的报告仍可只读查看。删除 ZOVA 账号不会取消订阅——请先取消再删除，见删除账号与数据。

7. 联系我们

celine.wong@itechchoice.com
HORIZON PURPOSE SDN. BHD., Suite 13A-2, Level 13A, Menara TCM, 215 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia