ZOVA Refunds, Payments and Cancellation Policy
Cancelling ZOVA stops future renewals with no pro-rated refund, and refunds are requested from and decided by Apple or Google as the merchant of record.
Cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund. Refunds are requested from and decided by Apple or Google. The merchant of record for a purchase made in the app is Apple (App Store) or Google (Google Play). The price shown on the App Store or Google Play checkout screen at the moment of purchase is authoritative; other regions see local currency. ZOVA never sees or stores card or bank details (). The company behind the app is HORIZON PURPOSE SDN. BHD.
Billing Questions Subscribers Ask
How do I cancel my ZOVA subscription without requesting a refund?
A ZOVA plan is governed by one renewal rule. Renews automatically unless cancelled at least 24 hours before the period ends.
What is the difference between canceling ZOVA and getting a refund?
Cancelling changes what happens at the end of the paid period. Cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund. The refund decision itself sits with the merchant of record, Apple (App Store) or Google (Google Play).
Who processes payments for ZOVA subscriptions?
ZOVA never sees or stores card or bank details (). Pricing at the moment of purchase follows the store checkout. The price shown on the App Store or Google Play checkout screen at the moment of purchase is authoritative; other regions see local currency.
How do I contact ZOVA customer support for refund issues?
A subscriber with an account, charge, or refund question can email celine.wong@itechchoice.com ().
Can I get a refund on partial months of a ZOVA subscription?
Partial-period refunds are not settled inside the app. Refunds are requested from and decided by Apple or Google.
Which company operates the ZOVA app?
The app is operated by HORIZON PURPOSE SDN. BHD., company registration number 202401052971 (1598814-H).
Payment and Refund Facts
| ZOVA attribute | Value |
|---|---|
| Offer merchant of record | Apple (App Store) or Google (Google Play) |
| Offer refund handler | Refunds are requested from and decided by Apple or Google |
| Offer auto renewal | Renews automatically unless cancelled at least 24 hours before the period ends |
| Offer cancellation | Cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund |
| Offer price authority | The price shown on the App Store or Google Play checkout screen at the moment of purchase is authoritative; other regions see local currency |
| Privacy no card data | ZOVA never sees or stores card or bank details (updated 2026-10-19) |
| Org contact email | celine.wong@itechchoice.com (updated 2026-10-19) |
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