How to Cancel Your ZOVA Subscription
Cancel ZOVA Pro with the store that bills it, keep access until the paid period ends, check trial rules, and delete your account only after cancelling.
Cancel a ZOVA subscription with the store that bills it — the merchant of record is Apple (App Store) or Google (Google Play). Timing decides the outcome, because the plan renews automatically unless cancelled at least 24 hours before the period ends. Once the cancellation is in place, cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund. Refunds travel a separate route: refunds are requested from and decided by Apple or Google. Trials follow their own rule — trial eligibility is counted once per user across the subscription group — and no free trial on the monthly plan (). When Pro access finishes, ZOVA is still a free download with a free plan.
Steps
1. Cancel before the renewal deadline. Renews automatically unless cancelled at least 24 hours before the period ends.
2. Cancel first, then delete. Deleting the ZOVA account does not cancel a subscription; cancel first, then delete ().
3. Delete the account in the app. Delete the account in the app (Me → Settings → Delete Account); deletion is immediate and permanent (). A request sent by email is completed within 30 days ().
4. Check the trial before it converts. The annual plan carries a free trial of 7 days ().
5. Keep the free plan. Course library, freestyle training, pre-training safety checks, meal and water logging, mind check-ins and selected practices. ZOVA remains a free download with a free plan.
Cancellation and deletion specs
| ZOVA attribute | Value | Unit |
|---|---|---|
| Offer auto renewal | Renews automatically unless cancelled at least 24 hours before the period ends | |
| Offer cancellation | Cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund | |
| Offer merchant of record | Apple (App Store) or Google (Google Play) | |
| Offer pro annual trial days | 7 (updated 2026-10-19) | day |
| Offer pro monthly trial | No free trial on the monthly plan (updated 2026-10-19) | |
| Offer trial once per user | Trial eligibility is counted once per user across the subscription group | |
| Privacy deletion email days | 30 (updated 2026-10-19) | day |
| Privacy deletion in app | Delete the account in the app (Me → Settings → Delete Account); deletion is immediate and permanent (updated 2026-10-19) | |
| Privacy deletion keeps subscription | Deleting the ZOVA account does not cancel a subscription; cancel first, then delete (updated 2026-10-19) | |
| Offer free tier | Free download with a free plan | |
| Plan free features | Course library, freestyle training, pre-training safety checks, meal and water logging, mind check-ins and selected practices |
Frequently asked questions
Where was my ZOVA subscription billed — through Apple or Google?
The price shown on the App Store or Google Play checkout screen at the moment of purchase is authoritative; other regions see local currency. ZOVA never sees or stores card or bank details (). Refunds are requested from and decided by Apple or Google.
Can I cancel my ZOVA subscription mid-cycle, or only at the end of the billing period?
Cancelling stops future renewals; Pro access continues until the paid period ends, with no pro-rated refund.
What free features remain after I cancel ZOVA Pro?
Course library, freestyle training, pre-training safety checks, meal and water logging, mind check-ins and selected practices. Free use also covers course library filterable by goal, body part, level, audience and duration and freestyle training with per-set weight and reps logging. Safety alerts, red-flag warnings and privacy controls are free for everyone. The free plan includes 3 questions for ZOVA AI ().
How do I cancel a ZOVA free trial before it converts to a paid subscription?
A trial is cancelled with the same merchant of record: Apple (App Store) or Google (Google Play). The annual plan carries a free trial of 7 days, no free trial on the monthly plan, and trial eligibility is counted once per user across the subscription group ().
How do I delete my ZOVA account?
Delete the account in the app (Me → Settings → Delete Account); deletion is immediate and permanent (). By email, deletion is completed within 30 days (). Backups are kept for 90 days ().
Why might my ZOVA subscription show as not cancelled?
Deleting the ZOVA account does not cancel a subscription; cancel first, then delete (). For a status that still looks wrong, email celine.wong@itechchoice.com ().
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Still billed?
Email celine.wong@itechchoice.com if a cancellation did not go through ().
ZOVA does not provide medical diagnosis or psychological treatment. If pain or discomfort persists, consult a professional.